Refund policy

Refund Policy - Your Satisfaction is Our Priority

 

At Kenny's Kollections LLC, we want you to be completely satisfied with your purchase. We take pride in the quality and craftsmanship of our handcrafted accessories. If, for any reason, you are not fully satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind.

 

Eligibility for Refunds:

To be eligible for a refund, please adhere to the following conditions:

Returns must be requested within 30 days of receiving your order.

The item(s) must be unused, in their original packaging, and in the same condition as when you received them.

Personalized or custom-made items are not eligible for refunds, as they are specially crafted to your specifications.

Shipping and handling charges are non-refundable, except in cases where there was an error on our part or if the item arrived damaged.

 

Return Process:

To initiate a return and request a refund, please follow these steps:

Contact our customer support team via email (at kennyskollections2020@gmail.com), phone, or through our contact form to notify us of your intention to return the item(s). Provide your order number and a brief explanation of the reason for the return.

Once your return is authorized, we will provide you with instructions on how to safely package and return the item(s).

Please ship the item(s) back to us using a trackable shipping service to ensure a safe return delivery. You will be responsible for the return shipping costs.

Once we receive the returned item(s) and confirm their eligibility for a refund, we will initiate the refund process. Refunds will be issued in the original form of payment within 15 business days.

 

Exchanges:

If you would like to exchange an item for a different size, color, or style, please reach out to our customer support team. We'll be happy to assist you in finding the perfect alternative within our collection. Exchanges are subject to item availability and the same eligibility conditions as refunds.

 

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by offering a replacement or issuing a refund, including any shipping and handling charges.

 

Customer Support:

If you have any questions or require further assistance regarding our refund policy or the return process, our dedicated customer support team is here to help. We value your satisfaction and aim to provide prompt and helpful support to ensure a positive experience with Kenny's Kollections LLC.

Please note that our refund policy applies to purchases made directly from Kenny's Kollections LLC. If you purchased our products from an authorized retailer, kindly refer to their respective refund policies.